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Privacy Policy

Cat in a Flat Ltd. takes privacy seriously. The following five principles underpin our approach to respecting your privacy:
  1. We value the trust that you place in us by giving us your personal information. We will always use your personal information in a way that is fair and worthy of that trust.
  2. You are entitled to clear information about how we use your personal information. We shall always be transparent with you about what information we collect, what we do with it, with whom we share it and whom you should contact if you have any concerns.
  3. If you have any concerns about how we use your personal information, we will work with you to promptly resolve those concerns.
  4. We will take all reasonable steps to protect your information from misuse and keep it secure.
  5. We will comply with all applicable data protection laws and regulations and we will co-operate with data protection authorities. In the absence of data protection legislation, we will act in accordance with generally accepted principles governing data protection.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

What information do we collect?

We may collect, store and use the following kinds of personal information:
  1. Information about your computer and about your visits to and use of this website (including but not limited to your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation
  2. Information that you provide to us for the purpose of registering with us (including but not limited to name, skype address email, telephone number, address, postal code, pet experience, cat information)
  3. Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including but not limited to name, email)
  4. Any other information that you choose to send to us; and before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy

Cookies

Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your registration ID and login password for future logins to the Site. Second, we utilize session ID cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by Catinaflat.com Users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and Service and then close your browser. Third party advertisers on the Site may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Service.

We use Google Analytics to analyse the use of this website. Google Analytics and Heap Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, it might have a negative impact upon the usability of many websites, including this one.

Information Sharing and Disclosure

Catinaflat.com is designed to allow registered users who will sit other users cats and owners to share information with one another in order to facilitate arranging sittings. Listings posted by owners and Sitters, ratings and reviews of owners and Profile Information (as defined below) of the sitters are visible to any visitor to the site registered or unregistered.

If you post any of your information to a public area of our Service, please be aware that it is no longer Personal Information for the purposes of this policy, and we or anyone else may use such information without restriction. If you provide access to Personal Information or other information, including your email address or name, to a limited set of other users through any of our privacy controls or other settings, please understand that Catinaflat.com has no control over how others may collect, use, or disclose such information.

Catinaflat.com Members and Users

When you register through the site and submit your Personal Information to create a profile webpage, Catinaflat.com users will see your first name and last name ("Required Member Identifiers"). You can choose what other Personal Information you provide as part of your profile ("Other Member Information") (together, your "Profile Information"). As part of the sign-up process to become an insured sitter, we will share your details you filled in the registration form with our Insurance company. We will display your Profile Information in your profile page. Any information you choose to provide as part of your profile should reflect how much you want other Catinaflat.com users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage members to think carefully about what information about themselves they disclose in their profile pages. You can review and revise your profile information at any time.

Owners mobile, emergency contacts and description will only be made visible to the selected sitters after they confirmed availability.

If you post a listing, we may publish that listing anywhere on the Site. We will also display the geographical location of your listing in the form of a map so that potential guests can see the general area and neighbourhood of your listing, but your actual street address will not be disclosed until you enter the service agreement.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
  1. administer the website;
  2. improve your browsing experience by personalising the website;
  3. enable your use of the services available on the website;
  4. send you general (non-marketing) commercial communications;
  5. send you email notifications which you have specifically requested;
  6. where you have specifically agreed to this, send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post, email or similar technology (and you can inform us at any time if you no longer require marketing communications);
  7. provide third parties with statistical information about our users but this information will not be used to identify any individual user;
  8. deal with enquiries and complaints made by or about you relating to the website;
  9. keep the website secure and prevent fraud;
  10. verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service).
  11. We will also share the sitters personal Information with our insurer as part of the automatic insurance sign-up process.
  12. Share information with partners and integrated services.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us in the Terms & Conditions.

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information:

  1. to the extent that we are required to do so by law;
  2. in connection with any ongoing or prospective legal proceedings;
  3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

Storing your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

All electronic transactions entered into via the website will be protected by encryption technology (SSL - Secure Socket Layer).

We do not store credit card details nor do we share to any 3rd party.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you.

Provision of such information will be subject to:
  1. the payment of a fee (currently fixed at £10); and
  2. the supply of appropriate evidence of your identity.

We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information, which we hold about you, needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to support@catinaflat.com

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